Buying from me

Before you buy, get in contact. I’d love to chat to you about what you would like. You can contact me via the contact form on this site or email me madebyStitchStudio@gmail.com 

I will quote a price and how long it will take for me to make your cute creature.

Postage to mainland UK is free. I send all items by first class Royal Mail. Please get in contact first if you are outside the UK for a postage quote.


Materials and safety

I use 100% wool felt which meets European Toy Standards and carries the Oeko-Tex ‘confidence in textiles’ mark, which means it contains no harmful chemicals. Wool felt is soft but durable and I carefully stitch it so my items should be robust. Some of the smaller felt parts are glued on. I use 100% polyester stuffing which conforms to BS1425, BS5852, EN71, which are fire safety regulations.

All my items have been carefully handmade and are perfect as décor but they are NOT toys or suitable for young children and have NOT been CE tested for toy safety.


Postage and packaging

I send everything first class, Royal Mail which aims to deliver within 3 working days, however from time to time there may be postal delays. Please order in plenty of time especially during busy times (like Christmas). Parcels going overseas can be held up in customs once they arrive in your own country.

I use recycled and recyclable postal packaging. The poly-envelopes I use can be recycled with plastic bags.


Returns

I want you to be happy throughout your purchase. If you change your mind or decide to cancel an order please let me know as soon as possible. My made to order items are non-refundable, if you have any problems at all just get in contact with me to discuss it.


Covid-19

I work from my home and will only make when my family are all fit and well. I wash my hands before and at all appropriate times of the making process. During and after being made, my pieces are stored away in boxes.

I am visiting the Post Office less often and the post is experiencing some delays so please take this into consideration before ordering. I will always keep you updated of my progress and dispatch details.


Personal Data Protection Policy

The shopping element of this website is powered by Big Cartel. I collect personal information purely to complete your order. All personal details given to me regarding a potential order, custom order or general order from this website, stays in this website. I do not store your information anywhere else. I do not share your information for any reason other than to fulfill your order, for example your address with Royal Mail.

Any personal information given to me outside of this website is only kept to fulfill the order, and printed or written information, including proof of postage, is kept in a secure (locked) place.

My business uses several third parties, Etsy, Folksy, Facebook, Instagram, Mailchimp, Royal Mail and occasionally other, trusted courier service providers. All of whom have their own data protection policies which you can consult.

Should you wish to access, correct or delete personal information held by Big Cartel, you may contact them for assistance.

I collect emails via an email newsletter sign up form, I will only collect, store and contact those emails from individuals who have agreed for me to do so by signing up on the form. You can unsubscribe at any time.

I, Kirsteen Hoare, am the data controller of your personal information. If you have any questions or concerns, you may contact me at madebyStitchStudio@gmail.com. Alternately, my postal address is Kirsteen Hoare. 46 Victoria Road, Nottingham NG5 2NB.